Coupon HolderImportant Information -Please refresh or reload this page before you begin reading, ESPECIALLY IF YOU HAVE PREVIOUSLY VISITED THIS PAGE, as changes and updates are being addressed and made constantly. |
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DISCLAIMER: We reserve the right to update, change, implement changes, serve or revoke service(s) to any participant at anytime for any reason whatsoever, including but not limited to the abuse of said Terms of Service, failure to validate your coupon, use of ABUSIVE LANGUAGE directed toward our staff, etc., should we feel it necessary and or find it advantageous to do so for the preservation of our business, the safety of our staff, as well as expeditious servicing of our clients and "offer participants". Suggestions and or Observations? Availability
We are in the process of hiring and re-hiring staff in order to expedite the servicing of this promotion. We appreciate your understanding and patience. Closed: Saturday & SundayEXPIRATION:Your coupon will not expire for a full year from date of purchase: While we will do all in our power to meet and satisfy our obligation prior to this date, we feel obligated to reiterate this date. REFUNDSIt is our desire through the use of this page, to remove any and all misunderstandings or misconceptions participants may have or had of this offer and of the three [3 hour] cleaning service. Please read this carefully as once we dispatch our staff to your home, fulfillment to said offer will be considered satisfied and no refunds will be issued. If your understanding of this offer and the following Terms of Service was not to your understanding and you desire to vacate this offer, you should contact the issuer of said coupon's customer service department. RE-CLEANSWe do not offer FREE re-cleaning services with this offer, it is a "priority cleaning" offer and as such does not qualify for a FREE re-cleaning. - Additional Cleaning Costs?A re-visit can be arranged and performed at our normal ADHOC rate(s), should you desire to schedule a re-visit or re-cleaning under these conditions - or Call us or submit a request for our full service. Scheduling for Additional Time:We require a valid credit card on file prior to our arranging for and or scheduling additional cleaning time service call for a client. The current hourly rate is $32.50 per hour, per maid (service provider). Scheduling additional cleaning will not push you to the head of the line, i.e., in front of those that have validated their coupon prior to any other participants validation. |
To All Participants:Please be reminded that the coupon you purchased in our recent promotion, entitles you for up to a total of 3.0 hours of maid services. In order to assist those who are not familiar with having your home cleaned by a residential cleaning service this type of service and or this offer, it breaks down as follows:
** We reserve the right to determine and dispatch the size of, i.e., the number of SP's as we feel and or determine will be adequate and or necessary to fulfill our obligations under the terms of this offer, for any days route. THREE [3] HOURS of TOTAL Cleaning TimeThis offer is "considered" a priority cleaning service. What this means is that you, the client will need to "prioritize" that which you most desire cleaned first, then second, and then third. It is not a whole house, deep cleaning, detailed cleaning service, it is designed to assist homeowners with a little extra help. Will a Priority List Be Completed?Not necessarily, it depends on what items and areas are on the itemized list, how much of the allotted 3 hour is needed to clean each item, how much attention is required for each item, how long it has been since last cleaned, how much detail is needed, i.e., time the cleaning list requires, etc. We attempt to clean those items on the list, in as much detail (this is not a surface cleaning) as time permits and then move on to the next item in the home. We normally send three [3 to 4] service providers to the participants home - please see how the time breaks down. FYI - These are the areas which take the most amount of time to service, Kitchens, Bathrooms, Bedrooms, dusting, depending the amount of nic-nacs that need to be moved, blinds, low-dusting, ceiling fans, pet hair, etc. Due to the offers restriction of time, which is (a total of 3.0 hours), which passes quickly, many clients (coupon holders) have us concentrate on specific areas of the home, i.e., Bathrooms (usually takes up :45 to :60 minutes) and Kitchens (which usually takes up to :60 to :75 minutes), etc. Please be aware it is unrealistic to think that any size home is going to be cleaned top to bottom, i.e., deep cleaned or spring cleaned in the confines of the/a total time of 3.0 hours of a "priority cleaning", regardless of the square footage of your home or the limitation of your list. It comes down to how long it has been since a deep cleaning was completed, how often and how regularly a home has been cleaned and thus how much time is required for our teams to detail a "priority list".. How You Might Want to Prioritize:We can only clean up to our limit of a total of 3.0 hours, unless previously authorized for longer periods of time, which means that certain areas of the home, that which we can accomplish in the course of a total time of 3.0 hours of service. Perhaps two bathrooms, and a bedroom, or two bedrooms and a bathroom, a kitchen and two bathrooms. It is not designed to clean any size home in its entirety, i.e., performing a deep cleaning service within a three hour priority cleaning service call. On average it takes the following times to thoroughly, i.e., deep clean a home on the first visit: Putting the Offer in Perspective
* Times and prices may vary depending on the needs, distance traveled, supplies expended, etc., at the discretion of the client, i.e., whether a client decides to have us stay longer and wishes to pay for additional time and services. We require a valid credit card on file prior to our arranging for and or scheduling additional cleaning time service calls for a client. Scheduling additional or extended cleaning service will not push you to the head of the line, i.e., in front of those that have validated their coupon prior to any other participants validation. Arrival Times - Arrival WindowsWe normally arrange our scheduling according to preferred time of day, day of week, etc., and we attempt to accommodate each and every client accordingly. Unfortunately, we can only give our clients an approximate arrival time, please be aware it is almost impossible for us to accurately pinpoint and arrive at a precise moment in time. What we do for clients is provide them with an arrival window, in some cases this can span up to and between 3 or 4 hours, should we run behind on a proposed time of arrival, our field staff will notify when we are :20 minutes or :30 minutes from arrival.
SPECIALIZED ARRIVAL TIMESOur hours are: Monday through Friday 8:30 am till 5:00 pm. We do not plan nor can we accommodate arrivals later than 4 or 4:30 pm. If this is the premise under which you purchased your coupon, please contact the issuers customer service department. - No need to Validate you coupon, we cannot honor such a need. For Your ConvenienceIf you wish, we can provide you with a :20 minute courtesy call, when we are en route to your location, this way you are not handcuffed to your home for unknown periods of time. Please be sure to request this when you are called to arrange your appointment. RESTRICTIONS:Applicable to this and other Coupon, Voucher and or Special Offers.
- DO NOT PLAN OR EXPECT that you will be able to use your voucher / coupon and or that we will be able to provide you with immediate service, i.e., for instance in the same day or week that This is not the arrangement or agreement we entered into with the coupon issuer - It was always meant to be arranged according to our existing schedule availability. ADDITIONAL TIME FOR SERVICE: is available if needed, required and or desired. The fee for additional hours are charged at the rate of $32.50 per hour, per maid (service provider). Please be aware that arrangements for last minute and or on the same day of service requests for additional and or extended time, are difficult for our field staff to accommodate as a last minute request - If you know that your home is going to take longer to service and or you realize you desire additional time to satisfactorily clean your home, please make advance arrangements - This chart will assist you with the Anticipated Costs for a First Time Clean or DEEP CLEANING SERVICE. We require a valid credit card on file prior to our arranging for and or scheduling additional cleaning time service call for a client. Under such circumstances the client's credit card will be pre-authorized for discussed and confirmed charges on the day of the arranged service call, should our pre-authorization fail, said client will be removed from the schedule. TIPS: Many of our clients as well as Coupon and Voucher clients have asked us whether or not it is appropriate and or acceptable for them to tip our staff. Our service providers do accept gratuities from our clients, and they are very much appreciated. Some clients, due to unfamiliarity with this type of service are simply not familiar with proper protocol in this regard, whether it's acceptable, what to offer, etc. There really is no way for us to answer the question about tipping; some offer 10%, others offer 15%, etc., of the original value of the offer. Since we don't share in or get involved in the gratuities presented to our field staff - we simply leave that up to each client. Know that what ever you fell is worthy, it is very, very much appreciated by our field staff. It is Totally Up to You!SCHEDULING IS ACCORDING TO AVAILABILITYAs was arranged by agreement with Groupon, the coupon is on a FIRST COME, FIRST SERVED and according to our schedule availability.
This is only a request for service, the offer is governed by Availability ONLY, if a holder's request can be accommodated it will be. If scheduling and availability dictate otherwise, you will be placed into the next available opening in our schedule for your area of service. Your Patience is AppreciatedWe are currently segregating various areas of our schedule and combining North with North, Northwest; North with Northeast; Central with North Southwest and Southwest; Central with East and Southeast; Northwest with Southwest, etc. We hope to have the scheduling completely fine tuned by mid-June. All of which assists us in expediting your service, in a timely and efficient manner. Cancellations or Rescheduling RequestsCancellation of a scheduled voucher / coupon redemption cleaning will take you out of your pre-arranged and agreed upon scheduled position, thus rotating you out of the schedule and repositioning you in the next available opening, behind all who may have validated their coupon after you, may or may not have yet been put on schedule for service, etc. Ergo, you would have sacrificed your position and it could put you days or even a week or more out before we can rotate you back into our schedule. Again, it reverts back to scheduling availability. An Unfortunately Reality...Since the inception of and during the days since the implementation of the program, we have run into a few hiccups. Some holders have canceled service after being scheduled, others have not been at home to meet us on the pre-arranged day and time we agreed upon for providing scheduled service. It has happened more then a few times now and it jumbles up the schedule, too late to offer it to another holder, and backs up and extends or rolls out our ability to fulfill our service, not withholding the inconvenience this creates towards other holders who are patiently waiting for scheduled service. Hence, we now find it necessary to begin requiring a trip fee of $9.00 for all cancellations and or requests for a rescheduling, prior to or at the time we reschedule your home for servicing. We are not pointing fingers and or placing blame, we realize LIFE HAPPENS, just seeking to alert and educate all holders to some of the challenges we face on a daily basis and to solicit your assistance in helping us curtail some of the unnecessary delays that are part and party in causing delays, flagged stops, missed stops, not-at-home, re-scheduling, etc. GET A CREDIT - APPLY IT TOWARDS FULL SERVICESome experienced homeowners, who have previously had their homes cleaned professionally realize that the allotted time specified and purchased for a 3.0 home cleaning is not going to be nearly enough time to satisfactorily clean their home, they have asked whether or not we would permit them to use the coupon as a $XX.xx discount and apply it against their need for extra or full service home cleaning on their first visit. we will accept the coupon's face value as payment for a portion of the price of an FTC, Deep Cleaning and or regular and recurring Weekly, Biweekly, or Monthly services. If after all your credits are spent and if you would like to schedule regular services, you will also be granted a 20% discount off if you decide to schedule a weekly, biweekly, or monthly recurring services. However, we do require a valid credit card on file prior to our arranging for and or scheduling an additional cleaning services, or recurring service for a client. EXPIRATION:Your coupon will not expire for a full year from date of purchase: While we will do all in our power to meet and satisfy our obligation prior to this date, we feel obligated to reiterate this date. IMPORTANT NOTE: Failure to register and or validate your voucher and or coupon on, by or before the expiration date may render your Coupon / Voucher null and void. Be sure to double check the information you submit on the validation form, street spellings, email addresses (if it bounces, we cannot validate your coupon), telephone numbers and designations, etc.
On behalf of all of us here at MAIDZ2CLEAN, I would like to Thank you for your participation, patience, understanding, suggestions and for sharing your observations - It is greatly appreciated - Once we receive your validation we will place your name in the Que for service scheduling, we will then NOTIFY YOU VIA EMAIL of our schedule availability and the day, date and time of your scheduled service. |
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