Coupon HolderImportant Information -Please refresh or reload this page before you begin reading, ESPECIALLY IF YOU HAVE PREVIOUSLY VISITED THIS PAGE (refreshing it will erase your browsers cache copy), as changes and updates are being addressed and made constantly. |
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DISCLAIMER: We reserve the right to update, change, implement changes, serve or revoke service(s) to any participant at anytime for any reason whatsoever, including but not limited to the abuse of said Terms of Service, failure to validate your coupon, use of ABUSIVE LANGUAGE directed toward our staff, LOCKOUTs, etc., should we feel it necessary and or find it advantageous to do so for the preservation of our business, the safety of our staff, as well as expeditious servicing of our clients and "offer participants".
AvailabilityAdditional Fee:Due to some recent and often frequency and unfortunate developments, we now find it necessary to begin charging a travel fee (trip fee) of $9.00 per visit, per client.
We are in the process of hiring and re-hiring staff in order to expedite the servicing of this promotion. We appreciate your understanding and patience. Office Hours:
EXPIRATION:Your coupon will not expire for a full year+ from date of purchase: While we will do all in our power to meet and satisfy our obligation prior to the original expiration date (4/13/11), we feel obligated to reiterate this date and or remain open to extending this date. REFUNDSIt is our desire through the use of this page, to remove any and all misunderstandings or misconceptions a/any participants may have or had of this offer and of the three [3 hour] of total cleaning service we offer. Please read this page carefully as once we dispatch our staff to your home, or 30 days has elapsed from the commencement of and or purchase of this coupon offer, fulfillment to said offer will be considered satisfied and no refunds will be issued. If your understanding of this offer and the following Terms of Service was not to your understanding and you desire to vacate this offer, you should contact the issuer of said coupon's customer service department. RE-CLEANSWe do not offer FREE re-cleaning services with or to participants of this offer, the offer is a "priority cleaning" offer and as such does not qualify for a FREE re-cleaning. Unscheduled Cleaning Costs?A re-visit can be arranged and performed at our normal ADHOC rate(s)of $32.50 per hour/per maid, should you desire to schedule a re-visit or re-cleaning under these conditions - or Call us or submit a request for our full service. - We highly Recommend you think about this our BEST OFFER! BEST DEALTake advantage of (Y)our DOUBLE THE OFFER and $ave more... Don't make the mistake and missing out on this second chance at additional $AVINGS! DOUBLE THE OFFER: for another $49.95 we will provide the purchaser or redeemer of this offer with an additional 3 hours (total) of house cleaning. Yes, sounds good to me! How do I get the DEAL? Scheduling for Additional Time:We would love to spend the additional time, doing what we do best, cleaning your house to the fullest extent possible. More often than not we are unable to conclude a full, A to Z, top-to-bottom, reaching into every nuk-n-cranny for an ultra detailed cleaning - Unfortunately this is extremely difficult,unrealistic and can be disappointing for both our staff and our clients. So, what we've decided to initiate is a DOUBLE THE OFFER: for another $49.95 we will provide the purchaser or redeemer of this offer with an additional 3 hours (total of 6 hours) of house cleaning. Requirement to QualifyJust make your desire to receive the offer known (below), and pre-pay the $49.95 in advance of scheduling and thus receiving your service. The above offer may be used at a later day/date of your chosing, if client so chooses, but we recommend utilizing this offer on the same day/date with your current redemption to ensure a more through service for your home. |
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To All Participants:Please be reminded that the coupon you purchased in our recent promotion, entitles you for up to a total of 3.0 hours of maid services. In order to assist those who are not familiar with having your home cleaned by a residential cleaning service company, this type of service we provided a breakdown/example as follows: PUTTING THE OFFER IN PERSPECTIVE
** We reserve the right to determine and dispatch the size of, i.e., the number of service providers (SP's) as we feel and or determine will be adequate and or necessary to fulfill our obligations in a timely, efficient and most effective manner under the terms of this offer, and as dictated by or by a/any days route. THREE [3] HOURS of TOTAL Cleaning TimeThis offer is "considered" in it's current standing a priority cleaning service. What this means is that you, as the client will need to "prioritize" those area of the home which you most desire cleaned first, then second, and then third. It is not a whole house, deep cleaning, detailed cleaning service, it is designed to assist homeowners with a little extra help with those troubled areas, difficult to clean, often neglected or hard to clean areas.
Will a Priority List Be Completed?A list of priority chores will not necessarily be 100% completed, it depends on what items and areas were chosen:
We attempt to clean those items on the list, in and with as much detail (this is not a surface cleaning) as time permits and then move on to the next item in the home. We normally send [3 or 4] service providers to the clients home - please see how the time breaks down. FYI - The following are the areas which take the most amount of time to service:
- Please see this example. Due to the/this offers restriction of time, which is (a total of 3.0 hours), the time passes quickly, but the client has 3 or 4 areas of the home being cleaned (serviced) during the alloted time!
To get the troubled areas serviced, many clients (coupon holders) have us concentrate on specific areas of the home - see example. Please be aware that it is unrealistic to think that any size (1200sf - 4400sf)home is going to be cleaned top to bottom, i.e., deep cleaned or spring cleaned in the confines of the/a total time of 3.0 hours of a "priority cleaning", regardless of the square footage of your home or the limitation of your list. It comes down to how long it has been since a deep cleaning was completed, how often and how regularly a home has been cleaned and thus how much time is required for our teams to detail a "priority list".. How You Might Want to Prioritize:We can only clean up to our limit of a total of 3.0 hours, though many times we exceed the limts of the offer by 10, 15 even up to 20 minutes, please don't count on us exceeding the 3 hour limit. So, unless previously authorized for a longer period of time, it may very well mean that certain areas of your home, may not be reached and or accomplished in the course of a/the initial time of 3.0 hours of service - please see example. Putting the Offer in Proper Perspective
Additional Hours: May be requested prior to a scheduled arrival (see our recommended BEST OFFER), if not arranged and secured with payment prior to our arrival and with a valid credit card on file the cost of the additional hour(s) will be priced @ $32.50 per hour/per maid with a minimum of 3.0 hours = $97.50. Please see options below. Or, you may wish to take advantage of our DOUBLE THE OFFER SPECIAL and $ave by arranging it prior to our arrival * Times and prices may vary depending on the needs, distance traveled, supplies expended, etc., at the discretion of the client, i.e., whether a client decides to have us stay longer and wishes to pay for additional time and services. We require a valid credit card on file or pre-payment prior to our arranging for and or scheduling additional cleaning time service calls for a/the client. Scheduling additional or extended cleaning service will not push you to the head of the line, i.e., in front of those that have validated their coupon prior to any other participants validation. Arrival Times - Arrival WindowsWe normally arrange our scheduling according to preferred time of day, day of week, etc., and we attempt to accommodate each and every client accordingly. Unfortunately, we can only give our clients an approximate arrival time of our arrival, please be aware it is almost impossible for us to accurately pinpoint and arrive at a precise moment in time. What we do for clients is provide them with an arrival window, in some cases this can span up to and between 3 or 4 hours, should we run behind on a proposed time of arrival, our field staff will notify when we are :20 minutes or :30 minutes from arrival.
SPECIALIZED ARRIVAL TIMESOur hours are: Monday through Friday 9:00 am till 5:00 pm. We do not plan nor can we accommodate arrivals later than 5:00 pm - our staff do not work the weekends. We will attempt to contact you during the day of service to update the client about our ETA, usually 20 minutes before our arrival. If once we make contact and have advised said client that we are enroute to service their home, and thus arrive only to find NO ONE TO MEET US, WE WILL FLAG THE CLIENT as a LOCKOUT and a $50.00 fee assessed to your account, which fee must be paid prior to our honoring any further service requests.
For Your ConvenienceIf you wish, we can provide you with a :20 minute courtesy call, when we are enroute to your location, this way you are not handcuffed to your home for unknown periods of time and thus can run any errands you may have to accomplish before our arrival. Please feel free to reiterate your desire for us to do so, when you are called to arrange your appointment, we will put it in your file and on your work order with all contact numbers RESTRICTIONS:Applicable to this and other Coupon, Voucher and or Special Offers.
- DO NOT PLAN on or EXPECT that you will be able to use your voucher / coupon and or that we will be able to provide you with immediate service, i.e., for instance in the same day or week that This is not the arrangement nor the agreement we entered into with the coupon issuer - It was always meant to be arranged according to our existing schedule and availability. ADDITIONAL TIME FOR SERVICE:ADDITIONAL TIME FOR SERVICE: is available if needed, required and or desired, before-the-fact, i.e., scheduling your service and before we dispatch our crews. The fee for additional hours are charged at the rate of $32.50 per hour, per maid (service provider). Please be aware that arrangements for last minute and or on the same day of service requests for additional and or extended time, are difficult for our field staff to accommodate as a last minute request - If you know that your home is going to take longer to service and or you realize you desire additional time to satisfactorily clean your home, please make advance arrangements - This chart will assist you with the Anticipated Costs for a First Time Clean or DEEP CLEANING SERVICE. We require pre-payment prior to our arranging for and or scheduling additional cleaning time service call for a client. Under such circumstances the client's credit card will be pre-authorized for discussed and confirmed charges on the day of the arranged service call, should our pre-authorization fail, said client will be removed from the schedule. Tips - GratuityTIPS: Many of our clients as well as Coupon and Voucher clients have asked us whether or not it is appropriate and or acceptable for them to tip our staff. Our service providers will and do accept gratuities from all of our clients, and they are very much appreciated. We realized in these tough times, that all budgets are tight these day, and we'd much rather you utilze whatever money you do or would have for a tip, to be put to better use by utilizing it towards additional service time. You get additional and satisfactory service, and we feel better about accomplishing the cleaning you need. Whatever you feel and or decide, please know that it is very much appreciated. It's Nice to Know You're Appreciated!Some clients, due to unfamiliarity with our type of service are simply not familiar with what is proper protocol in this regard, whether it's acceptable, what to offer, etc. On average most tip 15%. There really is no way for us to honesty answer this question about tipping; some offer 10%, others offer 15% and even up to 20% of the original value of the offer. Please know that whatever you feel is worthy, it is very, very much appreciated by our field staff. It is Totally Up to You!SCHEDULING IS ACCORDING TO AVAILABILITYAs was arranged by agreement with Groupon, the coupon is on a FIRST COME, FIRST SERVED and according to our schedule availability.
This is only a request for service, the offer is governed by Availability ONLY, if a holder's request can be accommodated it will be, as immediately as possible. If scheduling and availability dictate otherwise, you will be placed into the next available opening in our schedule for your area of service. Your Patience is AppreciatedWe are currently segregating various areas of our schedule and combining North with North, Northwest; North with Northeast; Central with North Southwest and Southwest; Central with East and Southeast; Northwest with Southwest, etc. We hope to have the scheduling completely fine tuned by mid-June. All of which assists us in expediting your service, in a timely and efficient manner. Cancellations or Rescheduling RequestsCancellation of a scheduled voucher / coupon redemption cleaning will take you out of your pre-arranged and agreed upon scheduled position, thus rotating you out of the schedule and repositioning you in the next available opening, behind all who may have validated their coupon after you, who may or may not have yet been put on schedule for service, etc. Ergo, you would have sacrificed your position and it could put you days or even a week or more out before we can rotate you back into our schedule. Again, it reverts back to scheduling availability. VERY IMPORTANT: If you find it necessary to CANCEL or RESCHEDULE SERVICE you will be required to pay a TRIP FEE + RESCHEDULE FEE OF $50.00. An Unfortunately Reality...Since the inception of and during the days since the implementation of the program, we have run into a few hiccups. Some holders have canceled service after being scheduled, others have not been at home to meet us on the pre-arranged day and time we agreed upon for providing scheduled service. It has happened more then a few times now and it jumbles up the schedule, too late to offer it to another holder, and backs up and extends or rolls out our ability to fulfill our service. It will also cause an inconvenience fo other holders who are patiently waiting for their scheduled service. Hence, we find it necessary to begin requiring a trip fee of $9.00 of all participanting clients (firt time and or returning). In addition all of those clients fitting the above, not-home, not-at-home, i.e., "LOCKOUT" description will now be required to pay the cancellations fee(s) of $50.00 prior to receiving a/another scheduled or requesting a rescheduling service call. We are not pointing fingers and or placing blame, we realize LIFE HAPPENS, just seeking to alert and educate all holders to some of the challenges we face on a daily basis and to solicit your assistance in helping us curtail some of the unnecessary delays that are part and party in causing delays, flagged stops, missed stops, not-at-home, re-scheduling, etc. GET A CREDIT - APPLY IT TOWARDS FULL SERVICESome experienced homeowners, who have previously had their homes cleaned professionally realize that the allotted time specified and purchased for a 3.0 home cleaning is not going to be nearly enough time to satisfactorily clean their home, they have asked whether or not we would permit them to use the coupon as a $XX.xx discount and apply it against their need for extra or full service home cleaning on their first visit. we will accept the coupon's face value as payment for a portion of the price of an FTC, Deep Cleaning and or regular and recurring Weekly, Biweekly, or Monthly services. If after all your credits are spent and if you would like to schedule regular services, you will also be granted a 20% discount off if you decide to schedule a weekly, biweekly, or monthly recurring services. However, we do require a valid credit card on file prior to our arranging for and or scheduling an additional cleaning services, or recurring service for a client. EXPIRATION:Your coupon will not expire for a full year from date of purchase: While we will do all in our power to meet and satisfy our obligation prior to this date, we feel obligated to reiterate this date. IMPORTANT NOTE: Failure to register and or validate your voucher and or coupon on, by or before the expiration date (TBA) may render your Coupon / Voucher null and void. Be sure to double check the information you submit on the validation form, street spellings, email addresses (if it bounces, we cannot validate your coupon), telephone numbers and designations, etc.PAYMENT OPTIONSOnce you finish your choices, you will be taken to the validation page in order to schedule service(s).
On behalf of all of us here at MAIDZ2CLEAN, I would like to Thank you for your participation, patience, understanding, suggestions and for sharing your observations - It is greatly appreciated - Once we receive your validation we will place your name in the Que for service scheduling, we will then NOTIFY YOU VIA EMAIL of our schedule availability and the day, date and time of your scheduled service. |
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