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2 Cancel Service
Access 2 Your Home
We want your BUSINESS, but WE'RE NOT GOING TO LIE TO YOU!Making Payments
Schedule Service
Most of the time this is not a problem, but on occasion it becomes necessary to make a changes due to various and uncontrollable circumstances and occurrences beyond our control. Absent of such circumstances, necessitating the need to make a change, you can rely on having the same staff service your home regularly. Provide FeedBACK, and COMMENTS
Get a 24 Hour Guarantee
Please review our (terms of service) TOS to see if such service(s) meet or have been met applicable requirements for this guarantee to apply. Can we Give a TIP - Do you ACCEPT Tips?If you like the service, please feel free to show your appreciation and offer our staff a tip. We know they appreciate it, it shows in their attitude when they return to the office and share how encouraged they are by your generosity. Of, course it's not required and we're not taking this opportunity to apply any pressure to you as an existing or potential client - so please don't take this expression the wrong way. "It's POWERFUL WAY TO SAY THANK YOU"Take a HolidayIf your regularly scheduled cleaning day falls on an observed holiday, we will:
In either situation, we will contact you to advise you of the
Breakage or Loss
We find the dirt and remove it!Our process is designed to systematically clean your home in the most "cost effective", "efficient" manner, minimizing "misses" or "skips" and in so doing, we touch just about every visibly dusty or dirty item in your home, including "knick - knacks" (unless instructed not to touch something or enter a room). If any damage occurs our "field" staff will notify you IMMEDIATELY by either verbally or physicallyleaving you a note. Next, they immediately notify our office and in turn one of our office staff will contact you to let you know what transpired, and make arrangements to rectify the loss or damage. (Maximum liability is limited to 3x times the value of that day's service) Our Systematic Our CHECKLISTLockout FeesA lockout fee is a $25.00 fee that is charged to those clients or prospective clients, who neglect to provide our dispatch office the courtesy of an advance notification of their need to "skip" or "cancel" service.
A lockout fee is a small charge to help us minimize the various cost(s) associated with scheduling a client's service, dispatching our crew, help offset the cost of gasoline, wages expended for time spent traveling to and or waiting for a client that has chosen to "cancel" their service at the last minute. When and if our dispatch foresees the need for our staff, and we don't utilize them, we none-the-less incur a cost; have to subsequently pay our staff (maids) to show up, then drive to a client's home, etc., only to realize a LOCKOUT has occurred - they won't be working in that client's home - Resulting in loss of income, and wages to our excellent staff. When a "lockout" occurs it impacts our business. When a client or potential client has booked service, and is placed on our schedule - they are given a "priority" position on our schedule. If, after we've scheduled you for a specific day and time and then we should receive another call and or request for that occupied time frame, and there is no other availability - we turn down the business! We've lost revenue, our staff has lost work and in turn lost precious valuable time, which could have been used to service another client as well as lost income. We do all in our power to avoid this from occurring:
To assist us we would appreciate even a last minute notification, even if it's the same day or morning of service (as early as possible), and after you've already received the "automated courtesy call". It's NOT about the MONEY - It's about EFFICIENCYNon 48 Hour Notification FeeSimilar to a lockout, non-notification or ample notification causes difficulty for us in providing our service to those client's that desire it, and expect us to provide that service as we have specified and promised. When our dispatch department is not extended the same courtesy, as we provide to our client's, then it becomes extremely difficult to provide those services. Hence, we find it necessary to charge the "FULL FEE", for that day's service, UNLIKE a lockout fee. Why? We received no notification AT ALL that the client wasn't in need of our service or wasn't going to be home to receive, meet or greet our maidz! Why an Arrival Window?We need this window of arrival to schedule our client's and properly dispatch our maids in order to service our client's homes in a safe, organized and efficient manner. It minimizes 'stack-ups', where we have too many client's scheduled on a/any particular day with all having the same time arranged for their day of service. It also negates the 'rush-rush' act! This is where our staff are feeling a need to rush through a client's home in order to get cleaned on time, while 'rushing' on to the next client's home. This makes for poor service, heightened customer dissatisfaction, attrition and numerous 're-cleans', or 'redo's'. When we're at your home, be sure to advise us of any special or additional items you desire cleaned or serviced. Thus we find it best to utilize the 4 hour window of arrival it has proven to be the most effective means of providing excellent service to our clients at the absolute highest level of quality. However, if you are in need of a specific day and time for service, such dedication can be arranged for a nominal fee. Please contact our dispatch office for availability and arrangements. Holiday Observed...We celebrate the following holiday's:What happens if my service day falls on a company recognized holiday? SatisfactionWe offer 100% Guaranteed satisfaction! If we miss something, forget something or haven't performed our job completely to your specifications and satisfaction - we'll do it again, FREE! All that we require is that you contact us (our dispatch department) within 24 hours of our last visit, and we'll reschedule the original team, to re-visit your home and clean or re-clean those items we may have missed during our previous visit. There are numerous reasons why a customer may be less than satisfied, so we ask that you list those items that caught your attention but missed that of our Maidz - We'll get right! Please review our (terms of service) TOS to see if such service(s) meet or have been met applicable requirements for this guarantee to apply. It's an OBLIGATION - It's our PROMISE!Cleaning or Service Time - ExplainedThere has been some confusion as to the time and charges quoted to a potential client as regards hours needed, and prices quoted to our client's, to clean their home and how those hours are disseminated amongst our Maids. When our quoting module is fed the details of a client's home, i.e., number of bedrooms, baths, the square footage, etc., it determines various aspects of the home, including but not limited to the TOTAL TIME it will take ONE (1) MAID to perform the necessary cleaning on that home. Therefore, when a home is estimated to take us FOUR [4] HOURS to service, and we send TWO [2] MEMBERS of our staff to service that home, it reduces the amount of time we will spend in that client's home by ONE HALF. EXAMPLE:Why a Terms of Service?It's NOT a CONTRACT!It's not a contract it's an understanding presented by our company and made between us and our clients. We want you to know what to expect, what we are willing to do, what requires additional time, materials and staffing, etc., etc. So, we provide a 'terms of service' acknowledgement. It covers all those services which we willing to perform, those that we are willing to make arrangements to perform, i.e., high dusting, chandeliers, walls, ovens, inside cabinets, etc., and those duties which we WILL NOT PERFORM, and those circumstances that we are not willing to accept any liability or responsibility. We WANT YOU 2 KNOW - Before we GO!Why? Throughout our history in business, we have been hard pressed to explain all the finer details about our service and our customers have likewise at times misconstrued, forgotten what was disclaimed, prices discussed, windows of arrival, have experienced confusion, misunderstood terms, disclaimers, suffering selective memories about what was stated by our employees, what services they wanted and or ordered, etc., etc. So, we decided to put it in print, have you read it, ask questions about any of it's topics so it is thoroughly understood and then sign it and retain a copy for yourself and your records. This way all the confusion over and misunderstandings regarding the above are greatly mitigated to near null! You are not obligated to retain our services, for any length of time, under this "Terms of Service", or by signing it. However, there is a clause which discusses various aspects and conditions regarding pricing and services subject thereto. It is merely a way to answer clients questions, and agree that that they've read and understand what services our company is willing provide and under what circumstances we will provide them to our clients. Additional "Time" Charges?Our computers cannot know what particular situation our Maid are about to walk into, if the home will need or is in need of some addition TLC and thus may require additional time, supplies or staffing to complete our cleaning assignment and assure your TOTAL SATISFACTION. We ARE NOT Interested in UP-SELLING our client! We are interested in performing an EXCELLENT SERVICE, at a fair value and in receiving a FAIR Wage! In such a situation, our staff will walk the home, ascertain the needs and additional requirements (if any exist or if a client requests it), and then contact our office to advise dispatch. If additional time is needed, requested our dispatch will in turn make adjustments to our scheduling so as not to inconvenience our other client's. If our staff feels at any time during their performing their required duties, that they need additional time, they will be instructed to continue working until they have exhausted the allotted (estimated time the client agreed to pay) "time" and if still unable to complete their work to call the office again with a revised update. At this time, our staff will be asked to approximate, how much longer they estimate they will require to complete their duties at the home? At this point, our office staff will DIRECTLY CONTACT the client to advise them of the needs and to receive authorization for any additional time and charges. Additional time requirements are $25.00 per hour, per maid and carry no minimum hourly requirements or charges. How Many Maids?How many Maids will be coming to your home, varies considerably. It is dependent upon varying circumstances; availability, staffing, routing, workload, traffic, etc. One Occasionally - Two NORMALLY
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