1.1. We follow a very simple 49-point checklist. It is designed to capture those items of most clients' concerns, on a room-by-room basis; a copy is attached for your review.

1.2. A copy of this list will also be left for you designating, by checkmark all the items we've addressed on our visit, an explanation for any items not addressed on the list and a note of items, which we feel need to be called to your attention; i.e., need for trash bags, cleaners you've specified for us to use that are running low, etc.

1.3. Upon visiting a client's home, our staff is instructed to follow the cleaning agenda of our 49-point checklist unless otherwise instructed in the client's work order.

1.4. Work orders are created for each client, each and every time our staff are dispatched to clean a home.

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(2) OUTSIDE NORMAL SCOPE OF WORK

2.1. If you have specialty concerns and needs beyond the 49-point checklist, it is not unusual for us to accept and or complete such a job(s). We call these 'specialty' or 'priority' cleans and they can include; garages, interior and exterior windows, ovens, refrigerators, inside cabinets, evictions, tile and grout, carpet cleaning, wall washing, pack-4-moving assistance, dry-wall repair, painting, weed-pulling, pressure washing, etc.

2.2. If you have such a need please feel free to discuss these with our office - Our field representatives are not authorized or equipped with the necessary estimate and or scheduling capabilities and therefore are not permitted to solidify any such arrangements, operational or otherwise.

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(3) BIO-HAZARDS / DANGEROUS WASTE DISPOSAL

3.1. The service providers are not equipped to clean, disinfect, dispose of, or in any way accept responsibility for the handling and, or the removal of any type of cleaning which is considered, by the company to be hazardous to our staff's health. Cleanings of this type of waste such as; Bodily Fluids (human or animal i.e., rodent feces, vomit, urine, etc.), any form of fungi (mold, mushrooms, etc.), hazardous chemicals (anti-freeze, gasoline, bleach, ammonia, acids, etc.), or natural hazards such as decomposing organic matter (rotting food, garbage or dead animals, etc.), CANNOT and WILL NOT be handled by the service providers WITHOUT management having received ADVANCE NOTICE, so that our service providers can be properly equipped to clean up said hazards and thus safeguarded in order to handle such hazardous material(s), if same is felt to be within our capabilities and client authorizes the additional charges. We reserve the right to refuse any job(s) as outlined herein for or without cause at our sole discretion, especially if client has failed to make proper notification(s) and have agreed to pay the company the appropriate compensation prior to authorization and commencement of work.

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4.1. DUE TO THE HIGH DEMAND FOR SERVICE, WE FIND IT NECESSARY TO SCHEDULE ALL OF OUR CLIENT'S SERVICES WITHIN AN ARRIVAL WINDOW OF 4 HOURS.

4.2. You can chose from one of three windows of arrival: 9am – 1pm; 10am – 2pm; or 11am – 3pm. This allows our staff the time they need to service all of our clients in a timely fashion without a 'stack-up' occurring, i.e., too many clients with the same arrival times, delayed arrivals, etc.

4.3. On occasion we can and will run behind schedule for reasons that can vary widely; automobile breakdowns, sick calls, traffic, accidents, etc., all come to bear pressure and constraints to timely arrivals - we do all in our power to meet our obligation(s) and arrive at within the scheduled time frames.

4.4. For those of our client's who prefer some additional advance notice, we can and do offer a :20-minute pre-arrival courtesy call. Many clients prefer this as it allows them some freedom to come and go prior to our arrival as opposed to staying at home and waiting for us to arrive during a/our four [4] hour arrival window.

4.5. For those who have a restrictive schedule with work, children obligations, etc., we highly recommend providing us with a key for greater flexibility and easier access. But, none-the-less be assured we will do all in our power to arrive within our pre-arranged window of arrival.

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5.1. A team of one (will remain for the full time allotted) or two maids (will divide the allotted time; 'X' number of team members divided by 'Y' hours allotted to service the client). Hence, when a two member team is dispatched they will be in your home for approximately one half the time allotted above to complete the cleaning of your home.

EXAMPLE:

Estimated Clean Time = 4 hours

Estimated Clean Time = 4 hours

5.2. Our price includes all cleaning products, rags, equipment, and insurance coverage, liability, breakage, workman's compensation, etc.

5.3. All of our staff members are pre-screened via a criminal background check, identity verification, social security validation and legal immigration status and all have been finger printed - We don't hire and won't send anyone to your home that wouldn't be welcome in our home!

5.4. If the client desires service to be performed by a two [2] maid team, then the request should be made known to the office staff prior to the day(s) of scheduled service. However, team size can NOT be guaranteed due to sick calls, scheduling conflicts, and other emergencies that can at times arise.

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6.1. As our base price, we start out with the quote as a minimum hour/price. Though we (our computer models) have estimated the hours to clean your home at x number of hours (the computer model we use is 98% accurate), there is always the possibility it may take us additional time to clean tile flooring, granite counter tops, stainless steel appliances, above average number of knick-knacks, high and low dusting areas such as pot-shelves and or high ceiling fans, use of client specific products, laundry, dishes, special items not mentioned or overlooked in a customer's original request for a quote, etc. So, while rare, on this first and, or a ONE TIME (move-in/move-out) visit we may require more time to perform our job, take the time and or to conclude a client's onsight request(s), thus we may need and or require additional time to provide our service(s), to bring your home up to your specifications and satisfaction.

Since we only get one chance to make our first impression, we may need this additional time to accomplish the tasks at hand and attain your desired effect.

6.2. If we do need this additional time, the rate/cost would be priced at $25.00 per hour (per maid) for regularly scheduled client; $38.00 per hour for 'construction or renovation clean-ups; and $45.00 per hour for move-in or move-out cleaning - for each hour we work in addition to and beyond the estimated time you were quoted.

6.3. You will be asked and given the opportunity to “verbally authorize” and or to sign the “authorization” on the original work order (the maids carry this with them) as well as a hard copy of these terms of service allowing us to proceed to our conclusion and your desired result.

We have found this is cheaper than for us to charge a higher flat fee of between $300.00 - $500.00 or greater for first time cleaning's, which can be excessive. We decided that charging “by the hour” is an extremely fair alternative to both parties and time has proven this method to be the most cost effective way to quote an One Time Cleaning's (OTC) or First Time Cleaning's (FTC). It saves the client money, as 97% of the time we complete our work with a satisfactory result for our clients within the parameters of the quoted time and price.

6.4. (*) All one-time-cleans, first-time-cleans, i.e., move-in or move-out cleans, construction, renovation, eviction cleans, etc., will have a PRE-AUTHORIZATION HOLD placed on the credit card on file for the full estimated/quoted amount plus 10%. Credit card declination at this stage will result in the immediate removal of potential client from the schedule or request for PRE-PAYMENT.

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7.1. We require a minimum of 48 hours advance booking for these types of cleans prior to your 'turn-over day or date'. This allows us ample time to either spend it cleaning, finishing a job and, if necessary, to return to fulfill our obligation(s) within a 24 hour period (usually required when the clean requires additional man-hours and staffing to complete and is most prevalent in EVICTION and or ABANDONED PROPERTY cleans).

7.2. We can and will still accept LAST MINUTE CLEANING'S and are more than happy to do so, but absent of this required '48 hour advance booking', we reserve the right to rescind any and all guarantees, especially our '24 hour' guarantee, our free re-clean and or free revisit cleans.

7.3. FAILURE to provide functioning utilities i.e., hot running water and or electricity for whatever reason will IMMEDIATELY negate our 24-hour guarantee and without resolution will result in our dispatch departments IMMEDIATE recall of our staff – said neglect by client and subsequent actions by the company will result in your being charged a 'lockout fee' of $25.00. (*)

7.4. All one-time-cleans, first-time-cleans, i.e., move-in or move-out cleans, construction, renovation, eviction cleans, etc., will have a PRE-AUTHORIZATION HOLD placed on a/the credit card on file for the full estimated/quoted amount plus 10%. Or, you may be required to go to our website: www.maidz2clean.com and PREPAY for the service prior to the commencement of service(s). Credit card declination at this stage will result in the immediate removal of potential client from the schedule or request for PRE-PAYMENT in CASH.

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8.1. In the event a/the client desires to book a Move-in/Move-out, construction or renovation, eviction, or any other ONE TIME CLEANING(S)and wishes to or needs to arrange any other cleaning(s) or work i.e., carpet cleaning, painting, construction, etc., Such work should be arranged and completed either prior to our services and staff being scheduled and or dispatched, or after we've completed our work/job.

8.2. Should such work/cleaning take place after and or during the time(s) client has agreed upon and we/our staff are assigned to a clean and client has arranged for our service to coincide with other services as outlined above, all guarantees, FREE SERVICES, discounts, etc., will become null-n-void and any and all obligations of the company deemed 100% fulfilled.

A satisfactory result can only be obtained if;

1. We are scheduled prior to the performance of such work, or
2. After such work has been concluded.

9.1. All pets should be removed from the premises or secured in a remote location during our visit(s). Failure to secure pet(s) away from the vicinity or vicinities (rooms) in which our employees will be performing their/our duties delays and otherwise hinders our timely performance of our assignments.

9.2. Such restrictions (slow-downs) may cause our staff to exceed their normally allotted time and will be cause for the client being billed/charged for the additional time we exceed our original estimate, and will be charged in hourly increments of not less than one [1] hour at the rate of $25.00 per hour / per maid.

9.3. Damage(s) incurred and which are due to the client's allowance of his/her pet or pet's free rein of the(ir) house, during those time(s) our staff are present, and for which they may be directly or indirectly responsible for a/the cause of any damages/breakage as a result there from, the company accepts no responsibly and or liability for said resulting damages, and client agrees to hold harmless, the company and the(ir) staff of the company from any and all responsibility and or subsequent liability to and for said damages/breakage occurring thereof.

9.4. Accidents can happen and to avoid a client(s) pet(s) from being injured unintentionally by a service provider(s) or a service provider(s) being injured by a client(s) pet(s) it is strongly suggested that all pet(s) be properly restrained for the duration of our service.

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10.1. Since most of our cleaning(s) are primarily focused on 'surface cleaning', i.e., minimal movement of knick - knacks, wet-bars, china cabinets, entertainment centers, etc., for which we accept limited liability as outlined herein and subsequent brochures or documentation. In the event a client requests, requires and or has pre-arranged such an extensive cleaning with our office staff, they should be aware that under such circumstances we reserve the right and the client acknowledges that; additional charges for additional fees incurred will apply to compensate for wages, additional liability coverage and the higher rates for workmen's compensation insurance costs associated with such exposure to an escalated potential liability.

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10A.1. RELEASE OF LIABILITY CLIENT SUPPLIED CLEANER or CLEANSERS

We DO NOT and our employees are therefore RESTRICTED from using any caustic AND OR corrosive cleansers or cleaning solution(s) which can stain, strip, or in any way damage any surfaces; carpets, laminate flooring, upholstery, fabric, etc., etc., i.e., property in a/our clients' homes.

Our STAFF IS PROHIBITED from using ANY AND ALL such caustic or corrosive cleansers or cleaners; including but not limited to an/any abrasive powdered cleansers; i.e., (AJAX, Comet, Oven Cleaner, Lye, bleach, etc.,) and which use is strictly prohibited absent of the client's reading, agreeing to, and signing of a consent & wavier form releasing "our company" and "our staff" of any and all responsibility and subsequent liability for any damages arising for such use.

If, a client desires "our staff" to use said prohibited "caustic" and or "corrosive" cleansers or cleaners, to be used by the "company", and or any of it's "staff" while servicing their home, the "company" relinquishes and "client" agrees to hold "company" and "it's employees" harmless of any and all responsibility and subsequent liability's for any and all damages, which may result, whether directly or indirectly, to you, your home and or your property, as a result of such "caustic and or corrosive" chemical use thereof.

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11.1. Due to the manpower, equipment, supply needs and insurance requirements, these types of cleaning(s) are priced at a higher rate then all other service cleanings.

11.2. All staff has been instructed to leave a job of this type service call if it has not been previously disclosed as a construction/renovation cleaning by the customer as evidenced on the work order.

11.3. FAILURE TO DISCLOSE this information prior to the dispatching of our personnel will be considered a declination of service by client and will result in the client being charged a 'lockout' fee.

11.4. (*) All one-time-cleans, first-time-cleans, i.e., move-in or move-out cleans, construction, renovation, eviction cleans, etc., will have a PRE-AUTHORIZATION HOLD placed on a/the credit card on file for the full estimated/quoted amount plus 10%. Credit card declination at this stage will result in the immediate removal of potential client from the schedule or request for PRE-PAYMENT via our website or in CASH.

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12.1. We accept MasterCard, Visa, Cash or Check. Discover, AmEX and Debit cards are accepted, but only through our website; www.maidz2clean.com.

12.2. Full payment is due upon completion of and or the fulfillment of our servicing your home as specified in our checklist and or that which has been previously requested by client and subsequently input onto the client's work order (job ticket).

12.3. A valid credit card must be kept on file with our office; your account will be charged the balance due, plus any fees unless you leave/provide us with an alternate form of payment (check or cash).

12.4 Withholding payment of any kind, for whatever reason, once the work has been completed according to the client's original time and cost estimate is not acceptable and will result in IMMEDIATE LEGAL ACTION being taken should such payment be withheld...

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13.1. A $25.00 fee, bank charges, + any collection costs, i.e., registered mail, postage, etc., will apply to any returned check(s). Any balances become due and payable IMMEDIATELY.

13.2. Any returned checks for NSF (non-sufficient funds), will be submitted to the Clark Country District Attorney's office for collection if not cured i.e., the debts and costs satisfied within a reasonable period of time but not more than 10 days from notification.

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14.1. Should you decide to use a credit card as your chosen form of payment, via an email response to your inquiry, this letter of agreement and or your subsequent 'agreement for the initiation of our service(s)', BY THE SIGNING AND RETURNING OF THIS "Terms of Service" agreement, it will be considered to be and will stand as our permission and your authorization to our company to make the initial and, or future charges for any and all applicable service charges as outlined herein and or as requested by and will be deemed as being authorized by you.

14.2. An email or this letter, unless otherwise stated and or requested, shall also serve as your Waiver for our need to obtain your signature for each subsequent credit card transaction (If you desire a separate credit card authorization form, it is available upon request and must remain on file at our office).

14.3. Should you desire to change your method of payment at anytime simply call our office and we will alter your records to reflect your new choice of payment. This method of payment will then be reflected on all future work orders and our staff will collect same upon visiting your home on the day of service.

(*) All one-time-cleans, first-time-cleans, i.e., move-in or move-out cleans, construction, renovation, eviction cleans, etc., will have a PRE-AUTHORIZATION HOLD placed on a/the credit card on file for the full estimated/quoted amount plus 10%. Credit card declination at this stage will result in the immediate removal of potential client from the schedule or request for PRE-PAYMENT to be made at www.maidz2clean.com or FULL PAYMENT to be made in CASH, prior to the commencement of any work.

14.4 Third party arrangement and or authorizations for payment on a/any scheduled cleans (services) are prohibited. The original party, responsible for booking the job and arranging for our scheduled visit is the only party deemed authorized to schedule and subsequently pay for the/a scheduled cleaning service. Failure of the first party to secure payment via his or her credit card, will immediately become a CASH CUSTOMER with payment due and payable prior to commencement of any and all service(s).

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15.1. You may chose four [4] methods of payment; MasterCard, Visa, Cash or Check (others are available on our website @ www.maidz2clean.com prior to inception of service and you will be asked which method you wish to utilize at that time. Once this method is designated in our computers it can and will only be changed upon your authority or request prior to your service day/date.

15.2. In the chance or on those instances when and if you should forget to leave a “check” and or “cash” (if one of these are your chosen form of payment), as payment for the/that days service, we will and our computers have been programmed to charge your credit card - automatically.

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16.1. We accept and a client can opt to pre-pay for any type of cleaning service we offer. Such pre-payment can be via Check, Cash or Credit Card via our website @ www.maidz2clean.com

16.2. The pre-payment should be in the full amount of the quoted / estimated amount plus 10%, any amount held in excess of actual time spent and charges incurred for a client's clean will be fully refunded.

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17.2. There are no applicable discounts for Move-In/ cleans, Construction, Renovation, etc., i.e., One Time Cleans (OTC).

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18.1. We require a two [2]-business day notification for cancellations and or rescheduling of services.

18.2. Our computers are automatically programmed to charge THE FULL SERVICE FEE for the/a days cleaning service, if and when such changes, client fails to notify our offices, 48 hours prior to the/a pre-arranged day of the clients service.

* Why do we do this? If you occupy a position on our schedule, we do not and cannot accept additional business for that day and for your time slot (day/date). Hence, we turn away business as long as a client/booking remains active on our schedule. Last minute 'cancellations', without proper two [2] business day notification, cost us in gas; we dispatch a team to your home and pay them a lockout fee (salary), and in our staff's diminished ability to receive compensation for the 'lockout' by other, now diminished means, i.e., the created inability to schedule new work. Therefore, to minimize and defray these costs, we have found it necessary to impose this FULL SERVICE DAY FEE.

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19.1. If you schedule 'regular' service (weekly, bi-weekly, or monthly) and you decide to use us ONLY ONCE, after receiving the/a lower price of a regular service client and or by accepting any applied discount(s), we reserve the right to reverse all such considerations and charge or back-charge you for the difference(s) in price. Under the terms of the/an 8 clean contract, client will be charged the full price for the term of the agreement.

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20.1. Lockouts are the term we use when a client has booked any of our services, has not formally or specifically canceled and or otherwise will not be or was not available on the day of our arrival to allow us access into their home, i.e., DID NOT NOTIFY OUR OFFICES (via telephone, voicemail, letter or email two business days prior to the scheduled service) of a/their need or desire to cancel services for that day, and or denies us permission to enter their home in their absence on the scheduled day(s) of service, in order for us to perform our service(s), such circumstances will require us to charge and the client agrees to pay the FULL SERVICE FEE (charge) for that day's service(s) as though they were completed by the company and their staff.

20.2. If our staff arrives within their normal four [4] hour window and a client cancels and or denies our staff access to their home, then the client will be charged all applicable fees as outlined in paragraph 20.1.

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21.1. Experience has revealed to us that when a client skips service then their service and the dynamics of our staff requirements change and we've found the following to be the case:

Weekly to Bi-Weekly

• 21.1a. A weekly schedule clean, when skipped, would now become a bi-weekly clean (at least this once) and necessitates our staff spending additional time in the home on our next visit, equivalent to that time we normally allot for a bi-weekly service, in order for our staff to make up for the 'missed' service call.

Bi-Weekly to Monthly

• 21.1b. A bi-weekly schedule clean, when skipped would now become a monthly (again at least this once) and here again would necessitate our staff spending additional time in the home on our next visit, now equivalent to that time we normally allot for a monthly service, in order for our staff to make up for the 'missed' service call.

Monthly to an ADHOC or One Time Cleaning

• 21.1c. A monthly schedule clean, when skipped would now become a ONE TIME CLEAN (again at least this once) and again necessitates our staff spending additional time in the home on our next visit, which would be equivalent to the time we normally allot for a one time, deep-cleaning service, in order for our staff to make up for the 'missed' service call.

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22.1. If a client's regularly scheduled day of service should fall on a 'company' recognized holiday, the company will automatically re-schedule that service day for a day in the same week of the holiday on the very next available opening in the service schedule.

22.2. If the client wishes to 'skip' the re-scheduled service, is not available to allow access, or chooses not to accept the re-scheduled service day, all of the outlined 'skip' service and, or lockout fees will be applicable and charged to the clients account, UNLESS CLIENT CONTACTS the Office to make the appropriate change(s).

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23.1. It is preferable if you provide us, our office with a key, gate codes, home access and or alarm codes, etc. However, you can meet us (our service providers) or leave the key in a pre-designated location, which is accessible by our service providers (Hiding keys outside your home is not encouraged nor recommended).

23.2. Keys placed in our care are assigned random, non-identifiable ID numbers, logged in and locked in your computer records, which is behind two distinct security barriers, each needing a separate access code, which are randomly changed on a frequent basis and are known only to our manager. (This is the recommended and preferred method of access).

23.3. PLEASE DO NOT AT ANY TIME or under any circumstances PROVIDE ANYONE OTHER THAN OUR OFFICE STAFF with your/this crucial security information. We have numerous security checks and balances in place to protect our clients so please assist us in doing so by confiding in our office staff only.

23.4. If this policy is circumvented by any of our clients we will be forced to relinquish all responsibility for any and all detrimental incidences which may arise and or occur out of such choice(s) of circumvention and therefore we refuse any/all liability associated with the/a client's violation(s) of this policy.

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24.1. We work hard to find, hire and spend a great deal of capital to train our staff. Thus, in order to protect our investment you should be aware of the following: Each member of our staff understands the following policy and have all agreed to these terms and conditions of employment all having signed individual NON-COMPETE statements and affidavits to that effect.

24.2. Acceptance of solicitations from a client by any of our staff will mandate their immediate termination, the IMMEDIATE TERMINATION OF THE ALLEGED SOLICITOR (i.e., CLIENTS)any and all SERVICES with or from our company, as well as the possibility of our filing of a lawsuit against said solicitor (now ex-client) in the amount of $2500.00 (the estimated cost of our investment in said personnel) for said solicitation.

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25.1. Any behavior displayed by a client that is perceived to be threatening, abusive either verbally or physically, etc., and or otherwise, demeaning, or in any way deemed inappropriate, we reserve the right and will use our authority to call the service provider(s) out of the client’s home while applying the full service fee(s) for the service(s) ordered and or rendered. In addition, the client's account will be flagged in our database (records) and any and all future services will be discontinued and or denied.

25.2. Any attempts to hinder the service provider(s) from leaving the premises are unlawful and the proper authority and actions will be IMMEDIATELY taken.

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26.1. Should you desire to terminate service with Maidz2Clean, at anytime in the future we require a thirty [30] day written notification (facsimile or email is acceptable).

26.2. Failure to supply said written notice, i.e., 'termination of service notice', will result in your account being billed/charged for the FULL SERVICE FEE with YOUR SCHEDULE REMAINING ACTIVE and WITH YOU BEING billed accordingly up till and including the thirty [30] day termination date/day has concluded and is satisfied.

26.3. ACTUAL DAY OF VALID TERMINATION – charges will be incurred regardless of whether you opt to accept and or receive service. This will continue up until that time your thirty day [30] termination of services notice has properly expired, up until and possibly including the last day and date of said proper [thirtieth day] termination

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THESE "TERMS", i.e., "AGREEMENT" constitutes our Terms of Service. Prior to our initiation of service(s) by or from the “company” for the “client”, "client" should have read and acknowledge these terms of service, i.e., conditions. Failure to read, understand, and subsequently acknowledge these terms, by signature will not excuse and, or exonerate the “client” from the terms and conditions as set out in this Letter of Engagement – Terms of Service Agreement as outlined herein.

Acceptance of service(s) by “client”, and the performance of services from “the company” shall be construed, by the "company" as binding this agreement of and the acceptance by and between “the company” and the “client” of these terms and conditions.

A copy of this agreement will be presented to each new client, regular, one-time, occasional, priority, etc. and should be reviewed, acknowledged by signature prior to the commencement of any services.

On Behalf of: MAIDZ2CLEAN
The MANAGEMENT & Staff

Would like to thank you for your interest, your understanding the need for such a detailed document, as outlined above and look forward to servicing your home and attending to your cleaning needs.

Thank you

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